Bilingual IT Service Desk Analyst

Progression3 is in search of a Bilingual IT Service Desk Analyst. This role is 100% remote at this time.

Role and Responsibilities include:

· Receive incoming calls

· Log in calls into ITSM system

· Perform diagnostic and basic troubleshooting procedures

· Assign incidents to appropriate support groups

· Able to follow-up on incidents until resolution with assigned groups and clients

Required Skills and Experience:

· Three (3) years’ experience in customer service or Help Desk environment

· Strong time management and communication skills

· Bilingual (English and French)

· Knowledge of POS environments and/or IT environments

· Familiarity with store system environments

· Ability to adapt and prioritize work independently in a dynamic environment

· Experience with ITSM tools such as Remedy or Service Now or equivalent required

· Experience working in a customer service role desired

Salary: From $21.00 per hour