Desktop support analyst

Posted 2 months ago

Progression3 is in search of a Desktop Support Analyst in Langley.

Primary Responsibilities:

  • Monitor computer hardware performance and diagnosing problems Upgrade computers through the addition of new hardware, such as additional RAM or a new disk drive
  • Replace worn or defective parts and clean computer hardware according manufacturers’ specifications
  • Perform testing of equipment that has been repaired, prior to returning the equipment to the user
  • Set up new configurations for computers including OS image deployment Install, configure and upgrade software applications including rollout project
  • Troubleshoot and resolve software applications and OS related problems
  • Track and route problems and requests tickets, and document resolutions Identify, prioritize, and escalate situations requiring urgent attention
  • Perform system health check and mitigation to meet software and security standard including encryption, patching and backup
  • Core Client Hardware And Software Environment: Lenovo Thinkpad laptops, Dell Optiplex desktops, MAC Books, MAC OS, Microsoft Windows 10 / 7 / XP / 2000 / XP OS, Microsoft Office 365 / 2003 / 2007 / 2013 / 2016, Microsoft ATP and LAPS, Quest KACE, Crashplan, McAfee AV / ePO, Palo Alto Network VPN, Adobe Acrobat, SAP, Exceed on Demand and EDA tools for Windows.

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