Team Lead Platform Administrator (SCCM/Intune)

Permanent
Montréal
Posted 1 month ago

We are in search of a Team Lead Platform Administrator (SCCM/Intune) on behalf of our client in Montreal, a large biotech firm. This is a remote friendly position and the successful candidate can be located anywhere in Canada.

KEY ACCOUNTABILITIES

Technical Support

  • The successful candidate will be responsible for managing & maintaining the SCCM/InTune platform, escalations from service desk and continued development of the platform to meet business needs.
  • The post holder will be required to engage with Business users and other teams across the enterprise to ensure that the platform meet the requirement of the organization.
  • The role will require liaison with other solution trains, IT stakeholders, Security and other users.
  • Work with the existing team to ensure the platform is highly available
  • Continue to recommend improvements for the platform
  • Work with the team to evolve the platform and implement recommendations
  • Scale the existing platform to support the enterprise
  • Provide training to Service desk & site support team members
  • Act as a point of escalation for Service Desk & site support teams
  • Work with stakeholders to identify their needs
  • Continue to stay up to date with new technologies
  • Ensure a seamless user experience across the platform
  • Involvement in PI planning
  • Manage the upgrade cycle for Windows Operating Systems
  • Manage our PC OEM Relationship for global supply requirements across all continents in the world

Administration, Documentation and Research

  • Write technical specifications for purchase of department related hardware and software.
  • Assist in preparing, maintaining, and upholding departmental procedures
  • Accurately document instances of desktop equipment or component failure, repair, installation, and removal.
  • Record, track and document the service desk request problem-solving process, including all successful and unsuccessful decisions made and actions taken, through to final resolution.
  • Updating inventory control for both hardware and software.
  • Actively support the department management system though the participation of internal compliance audits and follow up improvements and corrective actions

Your qualifications:

  • Bachelor’s degree in Information Technology, Computer Science, or relevant experience (IT-related certifications like ITIL, A+, CCNA etc. are desirable).
  • 5 years minimum experience as a Helpdesk Analyst/IT Support Specialist.
  • Excellent verbal and written communication skills.
  • Strong skillset supporting Windows 10
  • Experience with an ITSM Tool (Jira, ServiceNow, BMC Remedy, Cherwell etc.)

Not Required but considered an Asset.

  • Experience with Cloud SaaS/Technologies Office365
  • Experience with a Device Management Platform (Intune, VMWARE Air Watch)
  • Working knowledge of PowerShell Scripting
  • Passion for Supporting End Users
  • Passion for PC and related technologies
  • Knowledge of Spanish or Portuguese

PERSONAL SKILLS

  • Sense of initiative, resourcefulness, and autonomy.
  • Great team spirit; team player.
  • Work efficiently / Organized / Good time management.
  • Strong technical aptitude and experience with a wide variety of technologies
  • Ability to rapidly learn and if required evaluate a new tools or technology
  • Demonstrated technical innovative leadership experience
  • Must have a strong customer and quality focus
  • Be able to work occasionally under pressure.

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